frequently asked questions

When will my order arrive?
Orders are usually processed within 1–3 business days. Delivery typically takes 7–15 business days depending on your location. You’ll receive a tracking email as soon as your order ships.

How can I track my order?
You can check your status anytime on our [Track Your Order] page or through the link in your shipping confirmation email.

What if I need to change or cancel my order?
Please email us within 12 hours of purchase at hello@lunarihaus.com, and we’ll do our best to help.

Do you accept returns?
Yes — if something isn’t quite right, please reach out within 14 days of receiving your order to arrange an exchange or refund.

How much is shipping?
We offer flat-rate shipping of $4.95 CAD per order across all regions — Canada, the United States, and worldwide.

Do you offer free shipping?
Yes! Orders over $75 CAD within Canada ship free.

What currency are the prices in?
All prices are listed in Canadian dollars (CAD). Your payment provider may automatically convert the amount to your local currency at checkout.

Do you ship internationally?
Absolutely. We ship worldwide at a flat rate of $4.95 CAD per order.

Need more help?
We’re here for you at hello@lunarihaus.com